About delivery and shipping charges
Products will generally be delivered by Yamato Transport.
<Shipping fee>
From March 2, 2022,
Delivery costs nationwide are 440 yen (tax included).
<Regarding tracking numbers>
The tracking number for your package will be listed in the "Shipping Method/Delivery Address" section of the product shipping notification email.
・Yamato Transport [ Yamato Transport's baggage inquiry system 】
・Sagawa Express
[ Sagawa Express parcel inquiry service ]
・Japan Post [ Postal Tracking Service - Japan Post ]
<About shipping overseas>
Currently, we do not ship internationally from Japan.
If the delivery address is overseas,
Please purchase from KOKOIST USA.
We ship worldwide from Texas, USA.
(※Delivery is not available to some areas.)
▼KOKOIST USA ONLINE SHOP
If you have any questions, please contact us.
MAIL: info@kokoist.com
<Estimated delivery date>
We will ship your order within 3 business days (excluding weekends, holidays, and long holidays) from the business day following the order date.
For orders where payment is not made by bank transfer, we will ship the same day.
We close orders at 9:00am every business day.
For orders with payment methods of [Credit card], [Cash on delivery], or [Payment by Kuroneko after delivery] ,
We will ship it on the same day at the earliest.
Orders paid for by bank transfer will be shipped the next business day at the earliest.
*If payment is made after 2pm on the same day, the item will be shipped on the next business day at the earliest.
*If there is a large number of orders after a long holiday or during a sale, shipping may take longer than usual.
Also, delivery dates may vary slightly depending on the region.
<Desired delivery date>
Due to the arrangement of the transportation company's holding period,
We cannot accept delivery dates more than 7 days after the order date.