Please note that many of our gels and tools are designed for professional use, so depending on the product, we may refuse to sell it to the general public.

<Distributor>
KOKO International Co., Ltd.

<Operations Manager>
Keiko Kashiwagi

<Location>
Ginza Toshin Building 6F, 5-15-18 Ginza, Chuo-ku, Tokyo

<Contact phone number>
03-6228-7793

<Contact email address>
info@kokoist.com

<Additional fees required in addition to the product price>

・Tax and shipping fee: 440 yen (tax included) nationwide
・Bank transfer fee (only for bank transfers, amount depends on the bank)
・COD fee (only applies to COD payments, and applies for each package. 330 yen for orders under 10,000 yen, 440 yen for orders between 10,000 yen and 20,000 yen, free for orders over 20,000 yen)

<Payment Method>
Bank transfer, credit card payment, cash on delivery, deferred payment service
<About shipping>
In the case of prepayment: If there is no specified date, the item will be shipped within 3 business days after payment is confirmed.
For cash on delivery: If there is no specified delivery date, your order will be shipped within 3 business days after confirmation.
If the delivery date is delayed due to stock shortage, etc., we will contact you separately.
*Due to traffic conditions or bad weather during transportation, we may not be able to deliver on the specified date and time.

* As of June 2023, due to an agreement with Yamato Transport, in the event of forwarding due to an incorrect address, relocation, etc.,
Standard shipping charges will be incurred to the new delivery address.
In addition, shipping charges will be paid on delivery and will be paid by the recipient at the delivery address.

<Shipping Fee>

Regarding shipping overseas, we currently do not ship overseas from Japan.
If your delivery address is overseas, please purchase from KOKOIST USA.
We ship worldwide from Texas, USA.
(※Delivery is not available to some areas.)

▼KOKOIST USA ONLINE SHOP
https://kokoistusa.com/

If you have any questions, please contact us.
MAIL: info@kokoist.com

<About returning products>
As a general rule, we cannot accept returns for reasons of customer convenience.
If the product is found to be defective according to our standards, please contact us within 5 days of receiving the product.
After you return the item, we will exchange it for a good one or refund your money.

Please note that we may not be able to accept returns or exchanges if a long time has passed since purchase.

<About bank transfer>
・Mitsubishi UFJ Bank: Jiyugaoka Branch, Regular Account 0045928

・Japan Post Bank: Code 10100 Number 8516001

Transfer from other financial institutions: Branch number 018 Account number 7851600
Account name: KOKO International Co., Ltd.

Company name in Kana: KOKO INTERNATIONAL Company name in English: KOKO INTERNATIONAL CO LTD

※Please note※
Please be sure to write your order number in the email before your name.
If the name of the person making the transfer is different from the person placing the order, and the order number is not stated, it will take a considerable amount of time to confirm the payment, and it will be difficult to deliver the product smoothly.
We appreciate your cooperation.

Example) Transfer name: COCOIST TARO / Order number: #54321: "54321 COCOIST TARO"

<Payment deadline and order expiration date>

Advance payment (bank transfer or credit card): 7 days from the date of order confirmation.
Cash on delivery: Please pay to the delivery person when the product arrives.

Order validity period: 7 days from the date of order confirmation.
If the item is out of stock, we will contact you by email.

If your payment method is bank transfer and we are unable to confirm your payment within 7 business days, your order will be cancelled.

<Product delivery time>
In the case of prepayment: If there is no specified date, the item will be shipped within 3 business days after payment is confirmed.
For cash on delivery: If there is no specified delivery date, your order will be shipped within 3 business days after confirmation.
If the delivery date is delayed due to stock shortage, etc., we will contact you separately.
*Due to traffic conditions or bad weather during transportation, we may not be able to deliver your order on the specified date and time.

<Regarding receipts>
・Our receipts will be displayed in conjunction with the system.
If you have a preferred name for your order, we ask that you please change the "billing name" to your preferred name on your My Page before placing your order.
・Please note that we may not be able to reissue receipts.
・If you use cash on delivery for payment, the slip you receive at the time of payment will serve as your receipt.